Shipping policy

VitaliQ Shipping Policy

Worldwide Shipping Coverage

We deliver to most countries globally. However, due to regional delivery limitations, some exceptions apply. To verify if we can ship to your specific location, please contact our support team at hello@shopvitaliq.com.

Processing & Delivery Times

Order Processing

  • Schedule: Orders are processed Monday through Friday (excluding holidays).

  • Standard Time: 1–2 business days.

  • Peak Periods: During high-volume seasons, processing may extend up to 5 business days.

  • Confirmation: You will receive a shipment notification email the moment your order leaves our facility.

Estimated Delivery Windows

  • USA, Canada, Europe & UK: 4–12 business days

  • Australia, NZ & Oceania: 4–12 business days

  • Other Regions: 8–19 business days

  • Latin America: 9–26 business days

Note: Actual delivery times may vary due to local courier schedules, customs processing, weather conditions, or flight availability.

Order Tracking

  • Tracking Number: Sent via email once your order has been fulfilled.

  • Activation: Please allow 2–5 business days for the carrier to update the tracking status in their system.

  • Support: If your tracking hasn't updated after 5 business days, please reach out to hello@shopvitaliq.com.

Global Fulfillment Strategy

To ensure the fastest possible delivery and most cost-effective rates, VitaliQ utilizes a network of global warehouse locations. Depending on stock availability and your location, your order may be fulfilled from a distribution center nearest to you.

Customs & Import Duties

  • International orders may be subject to local customs fees or import duties.

  • These charges are the sole responsibility of the customer.

  • Fees are determined by your local customs authorities; we recommend checking their guidelines before placing your order.

Address Accuracy & Responsibility

  • Precision: Customers are responsible for providing correct and complete shipping information.

  • Modifications: Due to our rapid fulfillment process, address changes cannot be made after an order is placed.

  • Liability: VitaliQ is not liable for delays or losses resulting from incorrect address entry. If an error is made on our end, we will ship a replacement at no additional cost.

Lost or Stolen Packages

Lost in Transit

  • A package is officially considered "Lost" if the tracking shows no movement or updates for 20 consecutive days.

  • In these cases, please contact hello@shopvitaliq.com to initiate a replacement.

  • Claims must be filed within 30 days of the original estimated delivery date.

Delivered but Missing If tracking shows "Delivered" but you cannot locate your package:

  1. Check with neighbors and around all secondary entry points of your property.

  2. Wait 1–2 business days, as carriers occasionally mark items as delivered prematurely.

  3. File a "missing package" claim with your local post office.

  4. Email us your claim number and order details for further assistance.

Customer Support

Our team is dedicated to getting your VitaliQ products to you as quickly as possible.

  • Business Hours: 9 AM – 8 PM EST (Monday – Friday)

  • Email: hello@shopvitaliq.com

  • Response Time: Within 24–48 hours